Shipping Policy

Shipping Policy

Effective Date: May 6, 2026

1. Introduction

At Waverly Audio (“we,” “our,” or “us”), we strive to provide a smooth, reliable, and transparent shipping experience for all customers.

This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order fulfillment for purchases made through:

www.waverlyaudio.com

2. Shipping Destinations

Currently Shipping To

  • United States

Future Expansion

We are continuously working to expand our shipping availability to additional regions and countries.

Please check this page regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

  • Free standard shipping on eligible U.S. orders

  • Shipping costs are calculated and displayed at checkout

International Shipping

International shipping may become available in the future.

Customs & Duties

For international orders, customers are responsible for any customs duties, taxes, import fees, or government charges imposed by their country.

No Hidden Fees

All applicable shipping charges are displayed before checkout confirmation.

4. Order Processing Time

Processing Schedule

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 5:00 PM EST may begin processing the same business day.

Weekend & Holiday Orders

Orders placed during weekends or holidays will be processed on the next business day.

5. Estimated Delivery Times

Domestic Shipping

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–2 business days (if available)

Delivery Estimates

Delivery timeframes are estimates only and may vary due to:

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Other unforeseen circumstances

6. Shipping Methods & Carriers

Trusted Shipping Partners

We work with reliable carriers including:

  • USPS

  • UPS

  • FedEx

Shipment Tracking

All orders include tracking information.

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Tracking link

Shipping Insurance

Orders may be insured against loss or damage during transit.

If your shipment encounters an issue, please contact us promptly.

7. Order Tracking

Tracking Your Package

After shipment confirmation, you may track your order through:

  • The tracking link provided via email

  • Our website at:

www.waverlyaudio.com/track-order

Assistance

If you need help locating your shipment, please contact customer support.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated timeframe:

If tracking indicates delivery but you have not received the package:

  • Verify the shipping address

  • Check nearby locations or neighbors

  • Contact your local carrier

  • Reach out to us for further assistance

8.2 Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the packaging and product

  2. Contact us within 7 days of delivery

  3. Email support@waverlyaudio.com with your order details

We will work with you to provide a replacement or refund when appropriate.

9. Missing Items

If items are missing from your order:

  • Contact us within 7 days of receiving the shipment

  • Include your order number and details regarding the missing item(s)

We will investigate and resolve the issue as quickly as possible.

10. Returns & Refunds

Return Eligibility

Returns are accepted within 14 days of receiving your order.

Return Conditions

Returned items must:

  • Be unused and undamaged

  • Include original packaging

  • Include all accessories and included materials

Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The incorrect product was received

    • The item arrived damaged

Refund Processing

Approved refunds are processed within 14 business days after inspection of the returned item.

Refunds are issued to the original payment method.

For complete details, please review our Return & Refund Policy.

11. Incorrect Shipping Address

Customer Responsibility

Customers are responsible for ensuring shipping information is accurate before checkout.

Waverly Audio is not responsible for packages shipped to incorrectly entered addresses.

Returned Packages

If a shipment is returned due to an incorrect address:

  • We will contact you regarding reshipment

  • Additional shipping fees may apply

12. International Customs & Duties

International shipments may require customs processing, which can delay delivery timelines.

Import duties, taxes, and customs fees are the responsibility of the customer.

Please contact your local customs office for additional information regarding international import regulations.

13. Contact Information

If you have shipping questions or need assistance, please contact us:

Waverly Audio
5900 Balcones Drive, Suite 100
Austin, Texas 78731, USA

Email: support@waverlyaudio.com
Phone: (737) 255-8498

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM CT

14. Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time.

Changes become effective immediately upon posting to this page.

We encourage customers to review this policy periodically for updates.

Thank You for Shopping with Waverly Audio

We appreciate your business and are committed to providing an exceptional shopping and delivery experience.