Return and Refund Policy

Return & Refund Policy

Effective Date: May 14, 2026

1. Scope & Intent

This Return & Refund Policy applies to all purchases made through the Waverly Audio website located at www.waverlyaudio.com (“Website”).

2. Contact Information

For questions regarding returns or refunds, please contact our Customer Support team:

Email: support@waverlyaudio.com
Phone: (737) 255-8498

Address:
5900 Balcones Drive, Suite 100
Austin, Texas 78731, USA

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM CT

3. Return Eligibility

Customers within the United States may request a return within 14 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

To qualify for a return:

  • The item must be unused and undamaged.

  • The item must be returned in its original packaging with all labels attached.

  • Proof of purchase or order confirmation is required.

4. Return Process

4.1 Initiating a Return

To begin a return:

  1. Contact our support team within 14 days of delivery.

  2. Provide your order number and reason for the return.

  3. Once approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

4.2 Preparing Your Return

Please ensure:

  • The item is securely packaged.

  • All accessories, manuals, and included items are returned.

  • Any requested documentation is included inside the package.

4.3 Shipping the Return

  • Returns should be shipped using a trackable shipping method.

  • Items must be shipped within the timeframe provided in your return authorization instructions.

5. Return Shipping Costs

Unless otherwise stated, customers are responsible for return shipping costs.

6. Specific Return & Refund Conditions

6.1 Returns Due to Change of Mind

Eligible items must:

  • Be unused and in original packaging

  • Be requested for return within 14 days of delivery

Approved refunds will be issued to the original payment method, less any applicable fees.

6.2 Defective or Damaged Products

Please contact us within 48 hours of receiving the item and provide photos or videos showing the issue.

If confirmed defective or damaged, we will offer either:

  • A replacement product, or

  • A full refund, including return shipping costs

6.3 Incorrect Product Received

If you receive the wrong item:

  • Contact us immediately.

  • We will provide return instructions at no cost to you.

  • We will ship the correct product or issue a refund.

6.4 Product Never Arrived

If your order does not arrive within the estimated delivery timeframe:

  • Contact our support team.

  • We will investigate with the shipping carrier.

  • If the package is confirmed lost, we will issue a replacement or full refund.

6.5 Order Cancellation

  • Orders canceled before shipment are eligible for a full refund.

  • If the order has already shipped, standard return procedures apply.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products

  • Perishable goods

  • Opened personal care or sanitary items

  • Gift cards

  • Downloadable software products

8. Refunds

8.1 Refund Approval

Refunds are processed after the returned item is received and inspected.

You will receive an email notification confirming approval or rejection of the refund request.

8.2 Refund Processing

  • Refunds are issued to the original payment method.

  • Processing times may vary depending on your bank or card provider.

  • Please allow up to 14 business days for the refund to appear in your account.

8.3 Partial Refunds

Partial refunds may be issued for:

  • Items returned damaged or missing components not caused by our error

  • Returns submitted outside the allowed return period

9. Exchanges

We replace items that are:

  • Defective

  • Damaged

  • Incorrectly shipped

To request an exchange, contact us at support@waverlyaudio.com.

  • We cover shipping costs for defective or incorrect items.

  • Customers are responsible for shipping costs on exchanges due to personal preference or change of mind.

10. Timelines

  • Return requests must be submitted within 14 days of delivery.

  • Approved returns are processed within 14 days after inspection.

  • Refunds may take an additional 14 business days to appear depending on your payment provider.

11. Legal Rights

This Return & Refund Policy does not limit any consumer rights provided under applicable law.

12. Questions & Support

For additional support regarding returns or refunds, contact us:

Waverly Audio
5900 Balcones Drive, Suite 100
Austin, Texas 78731, USA

Email: support@waverlyaudio.com
Phone: (737) 255-8498

By making a purchase through our Website, you acknowledge and agree to this Return & Refund Policy.